Delivery, returns and cancellation

Last updated: 10 October 2026

Delivery

Delivery to UK addresses is free. We pack boxes by hand in the first week of every month. Orders usually arrive within 48 hours of dispatch, and we email you a tracking link when your box ships.

If your box has not arrived or arrives damaged, email us at goodboybox@gmail.com and we will put it right.

Cancel, skip or pause

Cancel at any time, at no cost, using the link in your subscription email or by emailing us. Cancel before your next billing date to avoid the next payment.
Skip or pause a month by emailing us before your next billing date, and we will arrange it where we can.

Your 14-day right to cancel

Under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days of receiving your first box, without giving a reason. Email us to say you want to cancel, and we will tell you how to return anything unopened. We refund you within 14 days of getting the items back, or of you showing us proof of return.

The right to return does not apply to items that cannot be resold for hygiene or health reasons once they have been opened, or to food and treats that spoil quickly.

Faulty or unsuitable items

If an item is faulty or damaged, we will replace or refund it. Your rights under the Consumer Rights Act 2015 are not affected.
Happy-dog guarantee: if your dog does not like something in the box, tell us and we will swap it for free.

Refunds

Refunds go back to the card you paid with. They usually appear within 5 to 10 working days of us issuing them.